Before acceptance or payment
A fit request is free and does not authorize a charge. You may withdraw it at any time by deleting it in the project dialog or contacting support.
Before production starts
If a paid project is cancelled before MotionShelf confirms that production has started, the project payment is refunded in full, excluding any non-refundable transfer fee disclosed before payment where permitted by law.
After production starts
If you cancel after production starts, MotionShelf may retain the portion reasonably attributable to completed work and refund the undelivered balance. Before accepting payment, the written project confirmation will identify the production-start milestone and any staged payment.
Failure to deliver
If MotionShelf cannot deliver a reviewable result within the agreed scope and no replacement schedule is accepted, the undelivered project amount is refunded. A supported input that fails the internal quality gate is not forced into a low-quality delivery.
Customer-scope changes
Refunds are not due for a completed, accepted deliverable solely because the customer changes product, source assets, platform, launch date, or creative direction. MotionShelf will quote those changes separately.
How to request a refund
Email ygpark0922@gmail.com with the project ID and reason. We acknowledge requests within two business days and state the decision and payment route in writing. Bank or card settlement time is controlled by the payment provider.